Refund policy
Our 14-Day Return Policy
You have 14 days after receiving an item to request a return.
To be eligible, the item must be in the same condition in which you received it: unworn or unused, with tags, and in its original packaging.
To start a return, please contact us at info@granidisenape.com.
If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
For any questions regarding returns, feel free to contact us at any time at info@granidisenape.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. This way we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as custom products. We cannot accept returns from the United States a this time due to tariffs and custom issues. If you have questions or concerns about a specific item, please get in touch.
Unfortunately, we cannot accept returns on gift cards or digital products.
Exchanges
The fastest way to ensure you get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Right of Withdrawal (14 days for the European Union)
If your order was shipped within the European Union, you have the right to cancel or return it within 14 days of delivery, for any reason and without justification.
The item must be in the same condition in which you received it: unworn or unused, with tags, and in its original packaging.
Return shipping costs are the responsibility of the buyer.
Refunds
Once we receive and inspect your return, we’ll notify you whether the refund has been approved or not.
If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at info@granidisenape.com.